Process standards and guidelines for youth work as cooperation between institutions at the state level do not exist in Slovenia, similar to Slovakia, and "youth work in a low-threshold context is in a gray area." Nevertheless, the Zavod Bob organization has developed a policy focused on protecting service users, which includes non-discrimination, safety and benefits for all participants, and personal data protection. They participate in regular training sessions focused on ensuring the safety of all participating children, and they also have regular supervision, support, and training.
They also have a system in place for filing complaints, for example, in cases of sexual harassment and sexual violence. Participants are informed about how to file complaints—verbal complaints as part of feedback within the activity, verbal complaints to the director of the Bob Institute, written complaints to the institute's address, and anonymous complaints to the complaints and compliments box. The organization has five days to resolve complaints. If the complaint is not resolved, the complainant can contact the Socialna zbornica Slovenije (Chamber of Social Work), inform representatives of the Ministry of Education, Science and Sport, and the Ministry of Labor, Family and Social Affairs. The organization appoints a leader for the protection of children and youth, and the council also includes a representative for the protection of children and youth. People are also appointed to oversee the quality of work.
There are two protocols: the protocol for protection against sexual violence (Protokol v primeru nasilja ali nadlegovanja) and the protocol for safety at events (Zeleni srčki). The aim is to ensure that all events, activities, and community spaces are safe, friendly, and respectful for everyone. If a situation of violence, harassment, or inappropriate behavior occurs, we follow these steps: